PRIVACY POLICY

Rose City Instruments
Effective Date: March 21, 2026

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1. Introduction

Rose City Instruments (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website:

https://www.rosecityinstruments.com

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2. Information We Collect

We may collect the following types of information:

Personal Information

When you interact with our website, we may collect:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely via third parties)

Transaction Information

• Products purchased
• Order history
• Service/repair details

Technical & Usage Data

• IP address
• Browser type
• Device information
• Pages visited and time spent

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3. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide repair/service updates
• Communicate with you about purchases or inquiries
• Improve our website and customer experience
• Send marketing communications (if you opt in)
• Prevent fraud and maintain security

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4. Payment Processing

We do not store your full payment information on our servers.

All payments are processed securely through trusted third-party providers such as:

• Stripe
• Square
• PayPal

These providers use encryption and industry-standard security measures.

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5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain shopping cart functionality
• Remember your preferences
• Analyze website traffic
• Support marketing and advertising efforts

This may include tools such as:

• Google Analytics
• Meta (Facebook/Instagram) Pixel

You can disable cookies through your browser settings.

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6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties who assist in operating our business, including:

• Payment processors
• Shipping carriers (UPS, FedEx, USPS, freight providers)
• Email marketing platforms
• Website hosting and analytics providers

These parties are required to maintain the confidentiality of your information.

We may also disclose information if required by law.

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7. Data Security

We implement appropriate security measures, including:

• SSL encryption
• Secure hosting environments
• Limited access to sensitive data

Despite these measures, no system is completely secure.

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8. Data Retention

We retain your information only as long as necessary to:

• Fulfill transactions
• Provide customer service
• Comply with legal and financial obligations

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9. Your Rights

You have the right to:

• Access your personal information
• Request corrections
• Request deletion of your data
• Opt out of marketing communications

To exercise these rights, contact us using the information below.

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10. Children’s Privacy

Our website is not intended for children under 13.
We do not knowingly collect personal information from children.

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11. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

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12. Mobile & SMS Communications

If you provide your mobile phone number and opt in to receive text messages from Rose City Instruments, we may send:

• Order updates and confirmations
• Repair and service notifications
• Appointment reminders
• Occasional promotional messages

Consent to Receive Messages

By providing your mobile number and opting in (including via website forms, checkout pages, or other written or electronic consent), you agree to receive SMS messages from Rose City Instruments.

Consent is not a condition of purchase.

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Message Frequency

Message frequency may vary based on your interactions with us.

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Opt-Out Instructions

You may opt out at any time by replying STOP to any message.
Once opted out, you will no longer receive SMS messages unless you re-enroll.

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Help & Support

For assistance, reply HELP to any message or contact us directly.

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Fees & Charges

Message and data rates may apply depending on your mobile carrier.

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Data Sharing & Privacy

We do not share mobile information with third parties or affiliates for marketing or promotional purposes.

All categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

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13. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of personal data (we do not sell data)

To exercise your rights, contact us using the information below.

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.

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15. Contact Information

Rose City Instruments
720 SE 135th Ct. Unit A
Vancouver, WA 98683
Phone: 360-443-8822

Website: https://www.rosecityinstruments.com